Privacy Policy

1. Introduction

syabas99 ("syabas99", "we", "us", "our") is committed to protecting and respecting the privacy of all individuals who interact with our platform at syabas99.lat. This Privacy Policy ("Policy") describes how syabas99 collects, processes, stores, and discloses personal data in connection with the provision of online casino and sports betting services to members located primarily in Malaysia.

This Policy should be read alongside the syabas99 Terms & Conditions. By registering an account with syabas99 or otherwise using the syabas99 platform, you acknowledge that you have read and understood this Policy. If you do not agree with this Policy, you must not use the syabas99 platform.

2. Data Controller

For the purposes of applicable data protection legislation, the data controller responsible for personal data collected through the syabas99 platform is the syabas99 operating entity. If you have any questions about how your data is handled, or wish to exercise any of your data rights described in Section 11, please contact us using the details provided in Section 15 of this Policy.

3. Personal Data We Collect

syabas99 collects different categories of personal data depending on how you interact with the platform. The main categories are set out below.

4. How We Collect Personal Data

syabas99 collects personal data through the following means:

• Direct provision by you — when you register an account, complete KYC verification, make a deposit or withdrawal request, contact customer support, or respond to promotions.
• Automated technical collection — through cookies, web beacons, and server logs that record technical data about each session as described in Section 8.
• Third-party sources — from identity verification service providers used during the KYC process, payment processors confirming transaction details, and fraud prevention services that may share risk-related data with syabas99.

5. Purposes of Processing

syabas99 processes personal data for the following purposes:

• Account administration — creating, managing, and securing your syabas99 member account.
• Service delivery — providing access to games, betting markets, and all syabas99 platform features.
• Payment processing — processing deposits and withdrawals via local Malaysian payment providers including Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, GrabPay, and USDT TRC20.
• Identity and fraud verification — verifying member identity for KYC compliance and detecting fraudulent or prohibited activity.
• Legal and regulatory compliance — meeting obligations under applicable anti-money laundering, know-your-customer, and data protection requirements.
• Customer support — responding to enquiries, resolving disputes, and improving support quality.
• Marketing communications — sending promotional offers, bonuses, and platform updates to members who have not opted out. You may opt out at any time.
• Platform improvement — analysing aggregated usage data to improve syabas99's products, features, and user experience.
• Responsible gaming — monitoring gaming activity patterns to identify members who may benefit from responsible gaming interventions, as required under syabas99's responsible gaming obligations.

6. Legal Basis for Processing

syabas99 processes personal data on the following legal bases:

• Contract performance — processing necessary to fulfil the membership agreement between syabas99 and you, including account administration and payment processing.
• Legal obligation — processing required to comply with applicable laws including anti-money laundering regulations, KYC requirements, and gaming regulatory obligations.
• Legitimate interests — processing for fraud prevention, platform security, and service improvement where syabas99's interests are not overridden by your data protection rights.
• Consent — processing for direct marketing communications, where your consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing and Disclosure

syabas99 does not sell or rent your personal data. We may share your personal data with the following categories of recipients only to the extent necessary:

• Payment service providers — to process deposits and withdrawals on your behalf.
• Identity verification providers — to conduct KYC checks as required by compliance obligations.
• Fraud prevention services — to detect, prevent, and investigate fraudulent activity.
• Game content providers — where required to facilitate the provision of specific games on the syabas99 platform; only technical identifiers, not full personal details, are shared.
• Regulatory and law enforcement authorities — where required by law, court order, or regulatory obligation.
• Professional advisers — including legal counsel and auditors, bound by professional confidentiality obligations.

All third parties with whom syabas99 shares personal data are required to handle such data in accordance with applicable data protection law and syabas99's data processing requirements.

8. Cookies and Tracking Technologies

syabas99 uses cookies and similar tracking technologies on the syabas99 platform. Cookies are small text files stored on your device that help syabas99 provide, analyse, and improve its services.

The following categories of cookies are used by syabas99:

• Strictly necessary cookies — required for the platform to function, including session management and login authentication. These cannot be disabled.
• Performance and analytics cookies — used to collect aggregated data about how members use the syabas99 platform, to identify performance issues and optimise the member experience.
• Functionality cookies — used to remember your preferences and personalise your experience, such as language settings and game lobby layout.
• Marketing cookies — used to deliver relevant promotional content and measure the effectiveness of syabas99 marketing campaigns.

You may control cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality. By continuing to use the syabas99 platform with cookies enabled, you consent to their use as described in this Policy.

9. Data Retention

syabas99 retains personal data for the following periods, after which data is securely deleted or anonymised:

• Account and identity data — retained for the duration of the active membership and for a minimum of 5 years following account closure, in accordance with anti-money laundering regulatory requirements.
• Financial transaction records — retained for a minimum of 7 years from the date of the transaction in accordance with applicable financial record-keeping obligations.
• Gaming activity data — retained for 3 years from the date of activity for dispute resolution, responsible gaming monitoring, and regulatory compliance purposes.
• Support correspondence — retained for 2 years from the date of the interaction.
• Technical and session data — retained for 12 months from the date of collection.

10. Data Security

syabas99 implements appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. Specific security measures include:

• TLS 1.3 encryption for all data in transit between your device and syabas99 servers.
• AES-256 encryption for sensitive data at rest, including financial information and identity documents.
• Salted cryptographic hashing for all member passwords.
• Role-based access controls limiting internal access to personal data to authorised personnel on a need-to-know basis.
• Regular penetration testing and security audits of the syabas99 platform infrastructure.
• Real-time intrusion detection and monitoring systems.

Notwithstanding the above, no method of data transmission over the internet or electronic storage is completely secure. syabas99 cannot guarantee absolute security of personal data but is committed to maintaining industry-standard protections at all times.

11. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by syabas99:

• Right of access — to request a copy of the personal data syabas99 holds about you.
• Right to rectification — to request correction of inaccurate or incomplete personal data.
• Right to erasure — to request deletion of your personal data in certain circumstances, subject to syabas99's legal retention obligations.
• Right to restrict processing — to request that syabas99 limit the processing of your data in certain circumstances.
• Right to data portability — to receive a copy of data you have provided to syabas99 in a structured, machine-readable format.
• Right to object — to object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent — where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact syabas99 support. syabas99 will respond to all valid requests within 14 working days. Identity verification may be required before processing a data rights request.

12. International Data Transfers

Where syabas99 transfers personal data outside of Malaysia — for example, to service providers whose infrastructure is hosted internationally — syabas99 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Malaysian data protection law. Such safeguards may include contractual data processing agreements incorporating standard data protection clauses.

13. Children's Privacy

The syabas99 platform is strictly intended for adults aged 21 and above. syabas99 does not knowingly collect personal data from individuals under 21 years of age. If syabas99 becomes aware that personal data has been collected from a person under 21, the account will be immediately closed and all associated data will be deleted in accordance with syabas99's data retention and safeguarding obligations.

If you believe that a person under 21 has registered an account with syabas99, please notify us immediately at the contact details in Section 15.

14. Changes to This Privacy Policy

syabas99 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or syabas99's data processing practices. Where changes are material, syabas99 will notify registered members via the mobile number or email address held on the account at least 14 days before the changes take effect. The date at the top of this Policy reflects the most recent revision. Continued use of the syabas99 platform following the effective date of a revised Policy constitutes acceptance of the updated terms.

15. Contact & Data Rights Requests

For all privacy-related enquiries, data rights requests, or concerns about syabas99's handling of your personal data, please contact the syabas99 Data Protection team: